Support

To guarantee success of our customers, we offer continuous support and training services. To report an incident, please contact us.

FAQs

Generals

If I am a user and I have a comment or question about SOMA, what should I do?

Can I export my SOMA data?

Yes, the lists or reports has the option to export both in Excel and in PDF.

Customer

Where can I see the balance of a flight client / school student?

Run a report “Client Account Report- Flights”, filter by Customer, for a specific period, etc.

Can I get a report that indicates the flights made by a client / school student?

Run a report “Client Account Report- Flights”, filter by Customer, for a specific period, etc.

Peoples

Can I check the courses taken by a person?

Run a report “Person Document Control Report”, filter by person and by period.

Can I check how many hours a crew takes to plan a flight?

Run a report “Report Flight Time Limitations of Persons (Crew) - for Flight Planning”.

Maintenance

Can I run a report with the history of the services executed in an aircraft?

Run a report “Maintenance Control Report for Aircraft & Components”, apply the necessary filters. In order to quickly locate the services to be expired, the registers are grouped by color codes: orange, means due to expire in 30 days, yellow, means due to expire in 60 days, green, means due to expire in 90 days and red, are the expired services.

Where can I check the Work Orders that are pending to be executed?

Run a report “Work Order - Status Summary”, apply the necessary filters. In order to quickly locate the services to be expired, the registers are grouped by color codes: orange, means due to expire in 30 days, yellow, means due to expire in 60 days, green, means due to expire in 90 days and red, are the expired services.

Can I check in a report the services that are due to expire and the installed components of an aircraft?

Run a report “Maintenance Control Report for Aircraft & Components” and “Controlled Components in Aircraft”, apply the necessary filters. In order to quickly locate the services to be expired, the registers are grouped by color codes: orange, means due to expire in 30 days, yellow, means due to expire in 60 days, green, means due to expire in 90 days and red, are the expired services.

Where can I check the task cards of the services of an aircraft that are about to expire?

Run a report “Maintenance Control Report for Aircraft & Components”, filter by task card. The difference of this report with the previous one, is that it shows all the task cards that are associated with the services, ordered by the nearest one to be expired.

Where can I check the services of an aircraft that are about to expire?

Run a report “Maintenance Control Report for Aircraft & Components”, apply the necessary filters. In order to quickly locate the services to be expired, the registers are grouped by color codes: orange, means due to expire in 30 days, yellow, means due to expire in 60 days, green, means due to expire in 90 days and red, are the expired services.

Flights

Can I check how much fuel an aircraft has consumed per flight?

Run a report “Fuel Consumed Report - Left Tank. Right Tank” or “Fuel Consumed Report- Main Tank”, filter by Aircraft.

Can I check how many hours a crew takes to plan a flight?

Run a report “Report Flight Time Limitations of Persons (Crew) - for Flight Planning”.

Can I check the flights made by a client?

Run a report “Client Account Report- Flights”, filter by Customer, for a specific period, etc.

Where can I check a pilot’s flight time according to the type of flight?

Run a report “Report Flight Time - Persons (by Flight Type) and filter by person, specific period, etc.

Where can I check pilot’s flight time?

Run a report “Flight Hours Report - Person (Crew)”, filter by person, specific period, etc.

Suppliers

Can I print a repair order that contains all the components?

Run a Report of Components in Repair, select the number of the repair order and you will have the option to print.

Can I download a list of the components in Repair?

Yes, Run a Report of Components in Repair.

Videos

Control of Components Purchases & Sales

Control of Components Purchases & Sales- Part 2/2

Inventory & Logistics

Inventory & Logistics - Part 2/2

Control of Hours and Cycles

Control of Hours and Cycles - Part 3/3

Control of Maintenance Services

Control of Maintenance Services